Protocol Integration

Frequently asked questions about connecting third-party IPCs to an NVR and resolving protocol integration problems.

Which third-party IPCs can the NVR connect to?

Any camera that supports the standard ONVIF protocol.

The NVR fails to connect to a camera from another manufacturer

1. Confirm whether the IPC you are adding supports the ONVIF protocol, and verify the IPC's ONVIF port.
2. Confirm that the IPC's IP address is on the same LAN as the NVR, and that they share the same subnet and the same gateway address.
3. Contact the IPC camera manufacturer to confirm the camera's password.
4. Go to Video Management → Edit Channel, re-enter the username and password, then power off and restart the IPC.

5. If the steps above do not work, contact technical support for assistance.

In multi-screen view the image is blurry, but in single-screen view it is clear

1. In multi-screen view, a professional NVR connects to the IPC's sub stream, with a resolution below D1; in single-screen view it connects to the main stream, generally at a resolution of 720P or above, depending on the NVR's maximum supported resolution.
2. The main stream and the sub stream differ in resolution and bitrate, so the image quality differs.

When the NVR connects to a third-party IPC, the screen goes black or the channel drops offline

1. Confirm whether there is an IP or MAC conflict.
2. Use the ping command to check for network latency or dropped connections; if present, the cabling may be faulty.
3. Update the IPC firmware version and the NVR firmware version.
4. If none of the above works, contact technical support.

The NVR cannot find the IPC's IP via the ONVIF protocol

1. Connect the NVR by cable to a switch or router, and connect the IPC by network cable to the same router or switch.
2. Connecting across multiple routers or network bridges is not supported; switches are not limited.
3. Confirm whether the IPC supports the ONVIF protocol.
4. Change the IPC's and NVR's IP addresses to the same subnet and the same gateway address.
5. Ask the camera manufacturer for the IPC's ONVIF port, username, and password. Right-click → Video Management → Edit Channel, enter the IP, port, username, and password you obtained, then click to enable it.
6. Contact technical support for assistance.

After adding a Hikvision IPC to the NVR and adding/deleting it multiple times, it reports a verification failure

1. Hikvision hardware was fully upgraded after April 2015; on first use the device must be activated and a new password set.
2. Right-click and select Video Management → select the Hikvision IPC → Edit Channel, then re-enter the username and password. Power off and restart the Hikvision IPC.

Adding a Dahua camera to the NVR finds the IP but reports "not logged in"

Log in to the Dahua camera from a PC web browser, then go to Network Settings → Connection → ONVIF and try disabling login verification.