EseeCloud Help CenterDVR
DVR (digital video recorder) FAQ — network, remote viewing, audio, video, user management, basic operations, recording and playback, logo, output display, protocol integration, alarms, and general questions.
Network
How to set the DVR's IP and connect over LAN, WAN, and the CMS PC client, plus fixes for no image, black screen, and offline devices.
Remote Access
How to set up and troubleshoot remote viewing for a DVR, including EseeNet ID login, ID-offline issues, and cases where no image appears after adding the device.
Audio
How many audio channels the DVR supports, how to wire a pickup and speaker, and how to set up and listen to audio on the DVR, the remote web page, and the client.
Video
Troubleshooting common DVR video issues such as black-and-white images and channels with no picture.
User Management
FAQs about the DVR default login, recovering a forgotten password, and the limits on usernames, passwords, and the number of users.
Basic Operations
Common DVR operation issues including unexpected reboots, startup failures, buzzer alarms, firmware upgrades, and PTZ dome cruise setup.
Recording & Playback
How to configure recording modes, calculate storage, back up and play back footage, and troubleshoot missing recordings and hard-disk problems on a DVR.
Boot Logo Settings
Frequently asked questions about changing the recorder's boot logo and troubleshooting why it won't update.
Output & Display
Solutions for DVR video output options, unsupported resolutions, and black-screen display problems.
Protocol Integration
How to connect third-party ONVIF IPCs to a DVR and troubleshoot common compatibility, video, and login issues.
Alarm
Configuring DVR alarm notifications, including E-Mail alerts for motion detection and video loss, and troubleshooting alarm settings.
General
Common DVR questions about time sync, startup failures, channel names, network status, factory reset, and hard drives.