Mobile App FAQ

Common questions about the EseeCloud mobile app, including download and installation, hotspot pairing, language, login, audio, and remote viewing.

How to download and install the mobile app

Scan to download from the web

On a PC, open your browser, enter www.dvr163.com in the address bar, open the page, and scan the QR code on the left to download.

Android

Open the browser on your phone and enter www.dvr163.com to open the download link. You can also search for "EseeCloud" in the major Android app stores to download it.

iPhone

Search for "EseeCloud" in the App Store to download it.

iPad

Installing the app on an iPad is the same as on an iPhone. The only difference is that, when searching, you need to select iPhone mode in the device category.

Why can't the mobile app scan the WiFi hotspot?

1. Check whether the device has switched to hotspot mode, or whether the router's hotspot is turned on.
2. Check whether the WiFi permission for the EseeCloud app is set to "Allow".
3. If your phone runs Android 6.0, try tapping "Manual Connect" in the top-right corner and choose to add the WiFi hotspot.
4. If your phone runs Android 6.0, the device WiFi hotspot list and the router WiFi list cannot be scanned in hotspot pairing mode. Go to your phone's Settings → Advanced Settings → Developer Options, and turn on "Always allow WLAN roaming scans".
5. When the WiFi permission for the EseeCloud app is set to "Deny", the WiFi hotspot cannot be scanned.
6. You can reinstall the app and set the WiFi permission to "Allow".
7. Go to "Permission Management" for EseeCloud on your phone, and set "Turn on WiFi" and "Modify system settings" to "Allow".

How do I choose the language in the mobile app?

The language switches automatically according to your phone's system language. The languages currently supported are: Chinese, English, German, French, Russian, Dutch, Italian, Spanish, Turkish, and Polish.

The app login shows a wrong username or password — what should I do?

1. If you did not set a password, this is usually caused by port 80 of the device being occupied. Changing the web port to a value above 1024 can fix it.
2. The password cannot be longer than 10 characters.
3. The default password is empty (blank).

I can't hear sound on remote preview from the phone, but the DVR and the web page have sound. Why?

Only the main stream (single-channel view) transmits sound. To hear sound on remote viewing from the phone, you must set the image quality to HD in the mobile app settings and turn on the audio switch.

In hotspot pairing mode, why is the device offline after it was added successfully?

After a device is added through hotspot pairing, it goes through a reconnection process during which the device shows as offline. Wait about 30 seconds, then tap refresh or open the device preview screen to check whether video appears — this tells you the device status.

The image is laggy during remote viewing on the phone

1. Check whether the current network bandwidth is sufficient. When there are many channels (for example, 16) but the bandwidth is relatively small (for example, only 4 Mbps), the image will be relatively slow or laggy during remote viewing.
2. It may be caused by port 80 being occupied. Go to System Settings → Web Settings and change the web port to 1111 to improve the lag.
3. Check whether the DVR's current firmware is an old version. Updating to the latest program can improve the P2P experience.
4. In System Settings, change the DNS to 114.114.114.114 or 8.8.8.8.
5. You can contact technical support for troubleshooting.