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Alarm Push Notifications

Troubleshooting guide for when device is online but phone does not receive alarm messages

Alarm Push Notifications

When the device is online and there is an alarm event, but the cell phone does not receive the message.

Q1: When the device is online and an alarm event occurs, but the phone does not receive the message?

  1. Only when the App is running / backstage, and the App message notification is allowed, then the alarm push can be received.

  2. Enable message notification: Go to phone Settings > Application Management, find this App and enable/allow notifications to receive alarm push notifications.

Device Not Online or Not Registered

When adding a LAN or ID, it prompts "The device is not online" or "The device is not registered"

Alarm Messages

Troubleshooting guide for alarm push notification issues on different phone brands

Table of Contents

Alarm Push Notifications
Q1: When the device is online and an alarm event occurs, but the phone does not receive the message?